A new energy company founded by electricity customers for electricity customers
We don’t play games with your trust. We embrace the idea that customers come first. And we back it up. We make it easy for you to understand your plan, the price you pay, and when your contract expires.
We started Infuse Energy because we wanted a better experience from our electricity company. After all, we’re electricity customers, too. And quite frankly, we were tired of all the games.
You probably know what we’re talking about: complex plans, confusing prices, and renewal dates that aren’t clearly communicated. Next thing you know, BAM! Your bill is sky high because you were put on an expensive variable-rate plan—and you didn’t even know your contract was set to expire.
What gives? Is it unreasonable to expect more from your electricity company? That’s why we’re here. You deserve a level of customer care that treats you the way you’d like to be treated. And we guarantee we’re going to do our very best every day to make sure you are.
If you ever speak with one of our customer care agents and you’re not satisfied, you can call me directly at 832-807-2601.
Joshua Pesikoff, President & CEO
Customer Care Like No Other
We focus on every aspect of the customer relationship to make your electricity service understandable, effortless and enjoyable. And we hope every interaction you have with us puts a smile on your face.
We want your experience with us to be the best experience you’ve ever had with an electricity company.
- Enjoy a relationship that’s refreshingly honest and straightforward
- Get full resolution for your questions and concerns from well-trained and dedicated customer care agents who care
- Simplify your electricity costs and simplify your life—get the information you need when you need it and let us take care of the rest
Affordable Electricity Plans That Are Simple and Hassle-Free
Choosing an electricity plan that’s right for you should be easy. It starts with understanding exactly what you’re signing up for, the price you pay for electricity, what the fees and charges are, and when your contract expires.
We want you to renew. Our goal is not to roll you into an expensive variable-rate plan after your fixed-rate plan expires and hope you don't notice.
- Understand your options among the different plans
- Understand the price, fees, and charges that make up your electricity rate
- Know your contract expiration date, which is right there on every invoice
- Get renewal reminders well in advance of your contract expiration date
A Word About Pricing
So here’s the deal on pricing: sometimes we’re going to beat the competition and sometimes we’re not. Our goal is to get you the best deal possible, but the reality is our plans—like everyone else’s — are based on wholesale electricity prices. And those change all the time. But we work our tails off to get you the best price we can.
If you ever consider leaving us for a reason other than price, we want to know about the problem so we can fix it.
The Infuse Energy Bill of Rights
We founded Infuse Energy to be different from the other guys and to break away from the old ways of doing things. In that spirit, we’ve detailed certain rights we feel you have as a customer.
- You will always be treated the way we would want to be treated: with respect and fairness.
- We will never put any Infuse Energy charges on your bill that aren't described upfront or detailed in our agreement with you.
- We will never play games with your contract expiration date, which will be clearly noted on every invoice.
- We will never charge you a dime to contact us, whether that’s by email, phone, smoke signals, or carrier pigeon.
- If you contact us by phone, we won't hang up until your question or concern has been completely resolved. (Of course, there may be times when we need to research an issue and get back to you with an answer. But when we say we’ll call you back, know that we mean it.)
- We will never share your data with third party companies without your permission. If you get emails from folks trying to sell hair growth products or high-speed blenders, they didn't get your contact information from us.
- If you’ve read the FAQ’s and called customer service and still aren’t satisfied, you can call the CEO, Josh, at 832-807-2601.
Help Us Help You
We want your feedback and we’ll take it to heart. Tell us what we're doing right and what we're doing wrong so we can make our service even better.
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