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COVID-19 Financial Relief Options

If you are suffering financially due to the COVID-19 pandemic, below are some financial aid options.

COVID-19 Electricity Relief Program

The state of Texas has created the COVID-19 Electricity Relief Program to help customers in deregulated electricity jurisdictions who are in financial distress due to the COVID-19 outbreak. Infuse residential customers who are low-income and/or unemployed as a result of COVID-19 and are having trouble paying their electricity bill may be eligible for financial relief and up to six months of disconnection protection through the COVID-19 Electricity Relief Program. Eligibility is not determined by Infuse, but by Solix, a third-party administrator chosen by the state of Texas.

You can apply for relief two ways:

 

What do I need to qualify?

You will qualify to receive aid if you receive assistance through SNAP or Medicaid, or if you've filed for unemployment with the Texas Workforce Commission.

What information will I be asked to provide on the call?  

Required information:

  • First and Last Name of the person associated with your Infuse account
  • Service address with city and zip code

 

Optional Information (highly recommended to ensure we match your account):

  • Infuse Account number (found on your electricity bill) 
  • ESI ID number (found on your electricity bill)
  • Last four social security digits of the person associated with your Infuse account
  • Telephone number associated with your Infuse account

 

What information will I be asked to provide to Solix after the call?

Required information:

  • A copy of your unemployment acceptance from Texas Workforce Commission 
  • A copy of your Infuse electricity bill so Solix can ensure the information in their database matches the Infuse account information you provided (accessible 24/7 in your online account here)
  • Submit the copy of acceptance and electricity bill within 30 days of calling Solix via: 
              Fax: 1-877-215-8018 
              Mail: P.O. Box 4060, Killeen, Texas 76540-4060 
              Email: TX_COVID-19ELECTRICITY_RELIEF@SOLIXINC.COM

 

Do I need to call Infuse after enrolling?

Yes, contact us before your payment due date so we can work with you on a payment arrangement.

Payment Extensions

You may be eligible for a payment extension.  To learn more, please call us at 844-463-8732 to discuss with a customer care agent. If granted an extension, you will be allowed extra time beyond your original due date to pay your balance without fear of disconnection. However, you may be assessed a disconnection notice fee (if you received a disconnection notice) and a late fee unless you are successfully enrolled into the COVID-19 Electricity Relief Program.  If you received a disconnection notice, you must request a payment extension prior to the disconnection date listed in the notice.   

 

Deferred Payment Plans

If you have not already entered into a Deferred Payment Plan (DPP), you can contact us to discuss putting one in place. A DPP allows you to pay 50% of what you owe and the remaining outstanding balance in installments along with your next few monthly invoices. If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full.  If you received a disconnection notice, you must request a deferred payment plan prior to the disconnection date listed in the notice. 

 

Please contact us if you need further information by calling us at 844-463-8732 (844-INFUSE2) or starting a chat on our website between 8:30 am to 5:30 pm, Monday-Friday, or by sending an email to care@infuseenergy.com.

 

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