You may be eligible for a payment extension. To learn more, please call us at 844-463-8732 to discuss with a customer care agent. If granted an extension, you will be allowed extra time beyond your original due date to pay your balance without fear of disconnection. However, you may be assessed a disconnection notice fee (if you received a disconnection notice) and a late fee unless you are successfully enrolled into the COVID-19 Electricity Relief Program. If you received a disconnection notice, you must request a payment extension prior to the disconnection date listed in the notice.
If you have not already entered into a Deferred Payment Plan (DPP), you can contact us to discuss putting one in place. A DPP allows you to pay 50% of what you owe and the remaining outstanding balance in installments along with your next few monthly invoices. If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full. If you received a disconnection notice, you must request a deferred payment plan prior to the disconnection date listed in the notice.
Please contact us if you need further information by calling us at 844-463-8732 (844-INFUSE2) or starting a chat on our website between 8:30 am to 5:30 pm, Monday-Friday, or by sending an email to care@infuseenergy.com.