The state of Texas has created the COVID-19 Electricity Relief Program to help customers in deregulated electricity jurisdictions who are in financial distress due to the COVID-19 outbreak. Infuse residential customers who are low-income and/or unemployed as a result of COVID-19 and are having trouble paying their electricity bill may be eligible for financial relief and up to six months of disconnection protection through the COVID-19 Electricity Relief Program. Eligibility is not determined by Infuse, but by Solix, a third-party administrator chosen by the state of Texas.
What do I need to qualify?
You will qualify to receive aid if you receive assistance through SNAP or Medicaid, or if you've filed for unemployment with the Texas Workforce Commission.
What information will I be asked to provide on the call?
Optional Information (highly recommended to ensure we match your account):
What information will I be asked to provide to Solix after the call?
Do I need to call Infuse after enrolling?
Yes, contact us before your payment due date so we can work with you on a payment arrangement.
You may be eligible for a payment extension. To learn more, please call us at 844-463-8732 to discuss with a customer care agent. If granted an extension, you will be allowed extra time beyond your original due date to pay your balance without fear of disconnection. However, you may be assessed a disconnection notice fee (if you received a disconnection notice) and a late fee unless you are successfully enrolled into the COVID-19 Electricity Relief Program. If you received a disconnection notice, you must request a payment extension prior to the disconnection date listed in the notice.
If you have not already entered into a Deferred Payment Plan (DPP), you can contact us to discuss putting one in place. A DPP allows you to pay 50% of what you owe and the remaining outstanding balance in installments along with your next few monthly invoices. If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full. If you received a disconnection notice, you must request a deferred payment plan prior to the disconnection date listed in the notice.
Please contact us if you need further information by calling us at 844-463-8732 (844-INFUSE2) or starting a chat on our website between 8:30 am to 5:30 pm, Monday-Friday, or by sending an email to email@example.com.